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Free Exchanges. Simple Returns.

Trailful Exchange and Return Policy

We design all of our own apparel in-house, print and stitch our hats and shirts locally in Atlanta and in North Carolina, and personally wear and use everything we sell.  And we want to be sure you're happy with your purchase!

Free exchanges within 60 days

For online orders, we'll cover the cost of shipping both ways!

If you placed your order online, please contact us to start your exchange within 60 days of purchase. We'll send you a free, pre-paid return shipping label. Once we receive your item, we'll need to make sure it's in brand new condition, and it hasn't been worn, washed or used. Then we’ll ship you a replacement size or color – as long as it's the same price!

If you purchased your item in our store, please make your exchange at our store in Hiawassee.

Simple returns within 60 days

Don't love it? No worries!  Just ship it back to us, or bring it to our shop in Hiawassee, and we'll refund your original purchase price.

Contact us to start your return within 60 days of purchase. We'll give you a return number, and instructions on where to ship your return, or you can return your item in person at our store in Hiawassee. (Unless you'd like an exchange, we'll ask you to cover the return shipping costs.) Once we receive your item, we'll need to make sure it's in brand new condition, and it hasn't been worn, washed or used. Then we’ll issue a refund to the original method of payment.

Shipping

We'll ship your order from Hiawassee, a mountain town nestled in the Blue Ridge Mountains near the Georgia / North Carolina border. We ship orders Monday through Friday within 1-2 days, and the same day whenever we can.  

Thank you

Our local small business sincerely thanks you for your support!  Every purchase helps keep our trail websites up to date and free for all to use.  

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